Policies & ESOS
Your rights and our obligations as a registered provider of courses to overseas students.
Our registration
Thames International College Pty Ltd is a registered training organisation (RTO 45939) regulated by the Australian Skills Quality Authority under the National Vocational Education and Training Regulator Act 2011, with registration current through 14 November 2031. We are also a CRICOS-registered provider (04079M).
Our full scope of registration — every qualification we are approved to deliver — is public on the national register: training.gov.au.
The ESOS framework
As a CRICOS provider, Thames delivers courses to overseas students under the Education Services for Overseas Students (ESOS) Act 2000 and the National Code. The ESOS framework protects the rights of international students, including receiving the information, support and quality of education promised to you.
Read more at dewr.gov.au/esos-framework and studyaustralia.gov.au.
Refunds, fees & charges
Thames maintains a refund policy setting out the circumstances in which tuition fees may be refunded, including provider and student default under the ESOS framework. The applicable fees and refund terms are set out in your written agreement (Letter of Offer) before you accept your place.
Complaints & appeals
Thames is committed to handling complaints and appeals fairly, promptly and confidentially. Students are encouraged to raise concerns with the college first. Independent external avenues (such as the Overseas Students Ombudsman for international students) are available if a matter cannot be resolved internally.
Other policies
- Student handbook and code of conduct
- Course progress and attendance
- Deferral, suspension and cancellation of enrolment
- Critical incident and student welfare
- Privacy policy
Page last reviewed: 11 August 2026